Off-White Thermal

At Safy Nadim, we believe in creating products that move with you easily. If for any reason your purchase doesn’t live up to your expectations, we’re here to help!

Refunds:

• Eligibility: You can request a refund within 1-5 days of receiving your item(s). The product must be unworn, unwashed, and in its original condition with tags attached.
• Process: To initiate a refund, contact our support team at . Please provide your order number and reason for return. Once approved, ship the item(s) back to us using a trackable method.
• Refund Timeline: After we receive and inspect your return, you will be refunded within 7-10 business days. Refunds will be credited to your original payment method.
• Non-Refundable Items: Any customized, final sale, or promotional items are not eligible for refunds.

Exchanges:

• Eligibility: The item must be unworn, unwashed, and in its original condition. Items exchanged for a different size or style are subject to availability.
• How to Exchange: Contact our team at @@ with your order number and desired item for exchange, and we’ll guide you through the process.

Shipping Costs:

• Returns: Shipping costs for returns and exchanges are the responsibility of the customer unless the product is defective.

Defective or Damaged Items:

• If you receive a defective or damaged item, please contact us immediately. We will provide a prepaid shipping label for the return, and a replacement will be sent at no additional cost.